Last updated: DECEMBER 2025

CROMAT LOGISTIC SRL (“Cromat Logistic”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website and services.

This policy is written in accordance with:

Regulation (EU) 2016/679 (GDPR)
Romanian Law 190/2018
Applicable EU transport and commercial regulations

If you do not agree with this policy, you should stop using our website immediately.

1. Data Controller

The data controller responsible for processing your personal data is:

CROMAT LOGISTIC SRL
Str. Bobalna 1, Alesd, Bihor, Romania
CUI: 48472458
Email: office@cromat-logistic.com
Phone: +40 720 537 960

2. What Personal Data We Collect

We may collect the following categories of data:

2.1. Data you provide voluntarily

When filling out a form, requesting a quote, or contacting us:

Name and surname
Company name
Email address
Phone number
Pickup & delivery details
Cargo type and shipment information
Messages or comments

2.2. Data collected automatically

When visiting our website:

IP address
Device type & browser
Pages visited
Time spent on pages
Cookies & tracking technologies
User interactions with forms or buttons

2.3. Data received from partners

For dispatching and logistics operations:

Transport order details
Carrier information
Delivery confirmations
CMR or proof-of-delivery data

3. Legal Basis for Processing

We process your personal data under the following GDPR legal bases:

Art. 6(1)(b) – to perform a contract or pre-contractual steps
Art. 6(1)(f) – legitimate interest (business communication, logistics coordination)
Art. 6(1)(c) – legal obligation (accounting, transport regulations)
Art. 6(1)(a) – consent (cookies, newsletters, optional forms)

4. How We Use Your Personal Data

We process your personal data for the following purposes:

Transportation & Dispatching Services

Creating and managing transport orders
Matching cargo with verified carriers
Planning and optimizing routes
Providing delivery updates and communication
Issuing invoices, contracts, and transport documents

Customer Communication

Responding to inquiries
Sending quotes or commercial proposals
Providing transport status information

Website Functionality

Ensuring site security
Improving site performance
Analyzing user behavior

Legal, Accounting & Compliance

Fulfilling legal transport obligations
Maintaining commercial documentation
Responding to legal requests

5. How We Share Personal Data

We never sell your data.

We may share your information only with:

5.1. Verified transport partners

To perform transportation services:

Carrier companies
Drivers involved in the transport
Dispatching partners

5.2. Service providers

Such as:

Web hosting providers
Email service providers
Analytics platforms
IT maintenance companies

5.3. Legal authorities

When required by law:

Police
Customs authorities
Tax authorities

All partners operate under GDPR-compliant agreements.

6. International Transfers

Generally, data is processed within the European Economic Area (EEA).

If a transfer outside the EEA occurs (e.g., through cloud services), it will be protected by:

Standard Contractual Clauses (SCC)
Adequacy decisions
Privacy safeguards

7. Data Retention

We retain your data only as long as necessary:

Transport documents: 5–10 years (legal requirement)
Quotes / communication: up to 2 years
Cookies: according to type (see below)
Website analytics: 26–38 months depending on platform

When data is no longer needed, it is securely deleted.

8. Your Rights Under GDPR

You have the following rights at any time:

Right to access your personal data
Right to rectification of incorrect data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with ANSPDCP (Romanian DPA)

To exercise these rights, contact us at:
📧 [insert email]

9. Cookies & Tracking Technologies

We use cookies to improve functionality and analyze traffic.

Types of cookies:

Necessary cookies

Required for website operation.

Analytics cookies

Used for traffic insights (Google Analytics, etc.) with user consent.

Marketing cookies

Used only if enabled through your cookie consent banner.

You can disable cookies at any time from your browser settings.

10. Data Security

We implement strict technical and organizational measures:

SSL encryption
Secure hosting
Access control for staff
Regular backups
GDPR training for employees
Secure document handling for transport data

However, no system is 100% secure. We take all reasonable precautions to protect your data.

11. Minors

Our website and services are not intended for children under 16.
We do not knowingly collect data from minors.

12. Third-Party Links

Our website may contain external links.
We are not responsible for:

their privacy practices
their content
how they handle personal data

Use external links at your own discretion.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.

14. Contact Information

For questions about this policy or your personal data, contact us:

CROMAT LOGISTIC SRL
📍 Str. Bobalna 1, Alesd, Bihor, Romania
📧 Email: office@cromat-logistic.com
📞 Phone: +40 720 537 960

Privacy Policy